12 steps to control your Statement of Work (SOW) in Compliance Management

1- Email to beschwerde@germancert.de  /Complaint by telephone or post

2- Incoming mail / Edit

3- Register complaint

4- Check connection with certification activity

5- Assign clients

6- Inform complainant of receipt

7- Determine processor

8 – Initial assessment Determine action

9- Send interim report to complainant

10- Carry out action

11-Document action

12-Send final report to complainant